We would like to thank all the staff for the care and devotion shown to Mum & Dad during their time at the Downs House.
Just wanted to thank you and all of your staff so much for all you have done for my Mum. She sounds like a new person, a whole new lease of life at 86 is truly fantastic.
A note to thank you for all your kindness and that of your staff, towards Mum while she was with you. She obviously posed far more of a demand, from the nursing point of view, than the medics suggested, and I shall always be grateful for the way you all shouldered that burden, rather than passing it to someone else. Having resisted leaving home for so long, Mum took to Downs House in a way which reassured us that she had, at least, a short period of genuine nurturing before her death.
I would personally like to say how much we appreciated your care for my Father. He said to me in the summer that this was his home and you were his friends and how happy he was at The Downs House. You cannot ask for much more. Your concern over his welfare, particularly in his last week was wonderful. I would particularly like to thank the nurse who sat up with him for two nights and was with him when he died.
There was never any doubt in our minds that Dad was shown the greatest personal affection by you and all your staff; affection which went far beyond what one would expect normally from any care home.
Thank you so much for all your dedicated efforts and many kindness you have shown to my Mother, and all of us who are her family and friends, over the last few years and in the last few months in particular. You are remembered so warmly in our hearts. We will never forget you.
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