Privacy Policy

Privacy Policy

This privacy policy sets out how Southdowns Care uses and protects any information that you give when you use this website.

Southdowns Care is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Southdowns Care may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018

We may collect the following information:

Service Users (may include freinds /relatives /advocates)

So that we can provide a safe and professional service, we need to keep certain records about you. We may record the following types of data;

  • Name, address, date of birth and next of kin
  • Your fiancial/funding details e.g. details of how you pay us for care 
  • Health and Social Care data, which may include both physical and mental health data.
  • We may also record data about your race, ethnic origin, sexual orientation or religion.
  • other information relevant to customer surveys

Why do we hold this Data

We require this information to understand your needs and provide you with a better quality care and support.By law we need to have a lawful basis for processing your personal data.

We process your data because;

  • We are required to do so in our performance of a public task.
  • We are required to do so in order to fulfil a contract we have with you.
  • We have a legal obligation to do so-generally under the Health and Social Care Act 2012 or Mental Capacity Act 2005.
  • It is necessary due to social security and social protection law, e.g. safeguarding etc.
  • We are required to provide data to our regulator, the Care Quality Commission.
  • We may contact you by email, phone, fax or mail.
  • We may use the information to customise the website according to your interests.

Where do we process your data?

This data may be shared with;

  • You or your legal representative(s)
  • Third party organisations we have a legal reason to share your data with.
  • These include Health and Social Care professionals such as Hospitals, GPs, Pharmacists, Social Workers, CGCs,
  • In-house professionals such as Contract Caterers (e.g. Dietary requirements), chiropodists, hairdresseres, etc.
  • Care Software provider, legal support provider.
  • Organisations we have a legal duty to share information with such as, CQC, the police, law courts, safeguarding authority.


What data do we have?

We may record the following data about you as we are required to keep certain records for legal and regulatory requirements;

  • Your name, address, date of birth, NI number and next of kin.
  • Your financial details, so that we can pay you, as well as, your tax, NI, pension, Tax details.
  • Your training records
  • Health and Socil Care Data, this may include, Physical or Mental Health, Fit Nots, Maternity Pay claim etc.
  • We may also record data about your race, ethnic origins, sexual orientation or religion.
  • Criminal Rcecord Data.

Why do we have this data?

We require this data so that we can contact you, pay you and make sure you recieve the training and support you need. We are required to have a lawful basis for processing your data.

We process your data because:

  • We have a legal obligation under UK employment law.
  • We are required to do so in our performance of a public task.
  • It is necessary due to social secruity and social protection laws, e.g. DBS checks.
  • It is necessary in order to process, pay, sick pay, maternity pay etc.
  • We are required to provide data to the CQC as part of our public interest obligations.

Where do we process your data?

As your empolyer we need specific data. This is collected and shared with;

  • You or your legal representative
  • HMRC,
  • Pension Providers
  • External Payroll provider
  • Organisations we have a legal obligation to share data with i.e. safeguarding, CQC, the police, other agencies required by law.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Your Rights

The data that we collect about you is your data and we ensure that we keep it confidential and that it is used appropriately. You have the following rights when it comes to your data;

  • You have the right to request a copy of all the data we hold about you.
  • You have the right to ask us to correct any data we have which you believe to be inaccurate.
  • You have the right to ask us to earse any of your personal data which is no longer required for it's original collection purpose.
  • You can ask for your data to be erased, or request that we no longer process your data.
  • You can withdraw you previously given consent and any time.
  • You can ask us to stop processsing your data as part of our legitimate interests as an organistation or in order for us to complete a task in the public interest, but only if you have a legal basis for doing so.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998 and the General Data Protection Regulations 2018. A small fee may be payable. If you would like a copy of the information held on you please write to:

South Downs Care Ltd
Downs House
Reservoir Lane
GU32 2HX


If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

© Western Health Care Limited 2015     Privacy Policy